At Tea Mansion® we want you to have positive experience with our products.All eligible items* must be returned or exchanged accompanied with original receipt in unused condition with original packaging within 30 days of when you received your item(s). After 30 days returns or exchanges are still eligible for a merchandise credit up to 60 days.
*Ineligible Items that are non-refundable include: Teas, Honey, Chocolates, Sugar, Gift Cards, Sale Items
In Stores: Go to our store located in Washington, DC with your item(s) and we'll be happy to refund the purchase price of the item(s) returned to your original payment method (or give you merchandise credit if past 30 days) or exchange your item(s). PayPal orders can currently be returned in a store for merchandise credit only.
By Mail: For returns, please e-mail us the order confirmation number with your complete information including first name, last name, phone number at firstname.lastname@example.org to obtain return authorization number.
After receiving return authorization number send us the item(s) you wish to return, and we'll issue the refund for the purchase price of the item(s) returned to your original payment method (or e-mail you merchandise credit if past 30 days) once we receive the item(s). Any shipping fee incurred is non-refundable and you are also responsible for sending item(s) at your own expense as we don't offer free returns at this time. We also strongly encourage our customers to send item(s) with tracking number and insurance as we will not be responsible for any packages lost in transit. Refunds are only issued upon receipt of item(s) and for exchanges please e-mail us the item(s) list that you are requesting and we will ship those item(s) if they are in-stock.
For sending item(s) back to us please send to the following address:
1627 Connecticut Ave. NW
You should see a refund in 7-14 business days from the day we receive the original item. Merchandise credit will be e-mailed to you in the form of an e-gift card in 2-3 business days from the day we receive the original item.
If you have any other questions please contact us at email@example.com.